Product reviews

Overview

The TV reviews project was Which’s first step of their responsive site redesign & re-architecture program. This project would define the experience of Which product reviews for the coming years. I was one of two Snr UX designers working on the project.

My initial role was strategic, during which I facilitated stakeholder workshops and ran customer interviews to lock down business requirements and user needs. During this phase I produced an experience map, user journeys, personas and a concept prototype for early usability testing.

During the production phase I delivered annotated wires for production and clickable prototyping for usability testing sessions.

My outputs: wireframes and journeys maps for the search results, product review, home entertainment landing pages.