N-Genius merchant portal

Overview

Network International are the largest merchant acquirer and payment solution provider in the Middle East and Africa. They provide payment services from card issuing, to merchant acquisition and payment processing.

My role was to lead the UX on their greenfield ecommerce payment gateway portal.

I was involved in working with NI stakeholders to identify the users of the portal, understand their needs and what tasks they would be completing on the merchant portal. Once these areas were defined I produced personas, user journeys and an experience map which were the basis of the portal’s user experience.

We designed a portal that allows merchants to view their orders, transactions, raise invoices and take payments. It was also designed to cater for complex group structures.

I created a responsive prototype of a merchant portal and also an online customer payment page. As the portal’s user’s would be a mixture of English and Arabic speakers, so it was designed in both English (left to right) ad in Arabic (right to left) formats.