by tarikjohnston | Sep 12, 2023
HMRC PAYE Tax account Overview The objective was to improve the PAYE tax account service so that users could better self-serve. It was hoped these improvements would lead to a reduction in offline PAYE support requests being made by users. PAYE data such as tax codes...
by tarikjohnston | Jan 18, 2019
HMRC Agents Online Self Serve Overview The aim of the Agent Online Self-Serve (AOSS) was to improve the online services for tax agents and also to reduce the reliance on HMRC’s agent contact centre. I spent the project’s discovery phase visiting small to large...
by tarikjohnston | Jan 15, 2019
HMRC Your Tax Account Overview The purpose for Your Tax Account (YTA) was to make the management and payment of taxes accessible to everybody, not just accountants. So I made sure that user needs were central to the YTA experience. The first month was spent...
